And my parts have shipped. After countless phone calls, I finally got them to ship. How, you ask? Why, I finally got a reply from an email correspondent, someone within the US, I’m assuming, as their name was fairly normal and there was no automated part of the email. I kindly thanked him for his response and explained my trials and tribulations with their system… all in a manner which was polite. I have NO idea if that had anything to do with anything, but he DID say he gave my shipment a kick in the butt when he emailed me, so I’m assuming whatever he did prior to my email, did it. Either way, yay!
I still am not happy with Dell. I’m not happy with the way my claim was handled. I’m not happy with the way I was handled as a customer. I was patient, I was kind, and I never once was rude nor abrasive to anyone, despite my frustration. What did I get for it? I got pushed around, I got lied to, and worst of all… I was discounted. Why? Because I wasn’t beligerent… because I wasn’t screaming down their necks to GET IT DONE NOW! Instead, I got a family member to do that.
How sad is that? Dell is supposedly searching blogs for Dell customers and their responses/etc about the company. They claim, on their blog, to be taking measures to remedy customer service. I hope they do. I hope they managed to take their assbackwards system and make it somewhat manageable. But I will not be a returning Dell customer. I cannot support something that has no respect for the customer.
Tomorrow my parts should be here and I will do it myself. Why? Because they gave me a technician on the other side of the state, 100 miles away. No thanks, dude. I’m a CIS major and my warranty runs out in forty days. I’ll do it myself.
On a happier note, YAY SIMS! Here’s hoping EVERYTHING WORKS! Man, what a relief.
Added: Wow, this is retarded. I got everything BUT RAM, which is what I need. My father calls them–as he’s pissed and he realizes they’ll charge us for it, since it’s on the order sheet–and they give him a terrible run-around. He even called the home office… and yet still got directed to Dell Tech Support Somewhere In Freaking India(tm). So five Indians later, all saying the same thing, he gets an American again. Who does more than any of the tech support people combined in the past three weeks have. He gives his name and his number, and he directs my father to a senior tech support guy.
This is ridiculous. The American guy couldn’t make heads nor tails of what happened. It seemed as if they’d lost my order completely. As if it never existed, yet it shipped.
What a circus.
Edited. Again: The motherboard they sent? It was bad, too. Two bad motherboards. That’s a little unusual. Here’s hoping the one I get, hopefully tomorrow, will be a GOOD one. Here’s hoping I get a damn upgrade of some kind for all this trouble. This is ridiculous. They’re supposed to TEST their motherboards… mine, I can totally understand. They go bad. But the one they sent me? All I can say to that is: WTF?
Edited Thursday: What’s worse than a broken motherboard? An invisible one. They sent me a graphic card (which I don’t need. This will be card #3 they’ve sent) and a motherboard… only, well, the motherboard isn’t there! Wow! It’s exactly like the RAM situation. What the hell?
